Online Applicants: from Inquiry to Enrollment
This page offers suggestions for how to contact and interact with ARCS Online Applicants.
Click Here for more information on ARCS Online Ads.
Click Here for more information on ARCS Online Ads.
Suggested contact content will be presented in this format.
SECTION 1: MAKING INITIAL CONTACT
Basic Information
ARCS Online Ads will invite prospects to register for a Free Online Class.
1. Confirm that registrant has consented to receive texts.
Most Free Class Registrants consent to receive texts from ARCS because the registration form lists this as a requirement, however you must still confirm that each registrant has checked off this requirement (a check mark for consent will be listed as "1" in the "consent to text" or "text OK" column of your Free Class Registrant spreadsheet).
Based upon Federal Law (FCC Regulations) you can only call or email a registrant, if they have not indicated consent to text on their registration form.
2. Make Initial Contact (usually by text):
Most Free Class Registrants consent to receive texts from ARCS because the registration form lists this as a requirement, however you must still confirm that each registrant has checked off this requirement (a check mark for consent will be listed as "1" in the "consent to text" or "text OK" column of your Free Class Registrant spreadsheet).
Based upon Federal Law (FCC Regulations) you can only call or email a registrant, if they have not indicated consent to text on their registration form.
2. Make Initial Contact (usually by text):
Hi [Applicant First Name], my name is [Ms.Mr. Professor Last Name] and I'm a Professor with ARCS :) You registered for a Free Online Class to "HEAL & HELP OTHERS".
I have your seat reserved to drop by my online classroom on [Class Day(s)] ANYTIME BETWEEN [Class Hours, *TIME ZONE]
Check out my story and class details here:
INSERT YOUR PROFESSOR PAGE LINK
***TEXT BACK TO CONFIRM YOU'VE RECEIVED THESE MESSAGES. I look forward to meeting you :)
Common Coach Question
What do I do if they ask me how I got their information?
Gill's Answer:
I usually pull up their application in my email and copy their answer to the app question, "Why would you like to become a Certified Coach who helps others to heal?" (or some other pertinent and identifying question-answer).
Then, I text them back something like:
You applied to "HEAL & HELP OTHERS". You said, [Insert application info]
They usually text back something like, "Oh, yes! I remember now! I've been waiting to hear from you!"
What do I do if they ask me how I got their information?
Gill's Answer:
I usually pull up their application in my email and copy their answer to the app question, "Why would you like to become a Certified Coach who helps others to heal?" (or some other pertinent and identifying question-answer).
Then, I text them back something like:
You applied to "HEAL & HELP OTHERS". You said, [Insert application info]
They usually text back something like, "Oh, yes! I remember now! I've been waiting to hear from you!"
SECTION 2: DAY-BEFORE-CLASS
Day Before Class Reminders: for all Visitors
This reminder is very important because it gives visitors the opportunity to prepare for their Free Class.
It's [Ms.Mr. Professor Last Name] with a friendly reminder that you can drop by our online class "HEAL & COACH OTHER SURVIVORS" tomorrow, ANYTIME between [Class Hours and TIME ZONE].
1. Stay for as LITTLE or as LONG as you wish.
2. Make sure you convert my open classroom hours to YOUR TIME ZONE!
I'll text you all the info you'll need to get into our class tomorrow. See you then :)
***RSVP BECAUSE I HAVE YOUR SEAT RESERVED!
SECTION 3: DAY-OF-CLASS
Day of Class Instructions: for all Visitors
It's [Ms.Mr. Professor Last Name] :) My students and I are excited to welcome you in class, anytime [Class Day(s), Hours and TIME ZONE].
HERE'S HOW TO GET INTO MY CLASSROOM:
1. Go to https://zoom.us/ (or get Zoom Meeting Phone App)
2. Click on "Join a Meeting"
3. Enter our MEETING ID: INSERT MEETING ID
4. Enter your First Name
5. Enter this week's PASSWORD: INSERT PASSWORD
If you have any trouble accessing our classroom, call Zoom's 24-7 Help Line at (888) 799-9666. See you soon :)
***GET BACK TO ME - TO CONFIRM YOU'VE RECEIVED THIS INFO!
Day of Class Instructions: for all Enrolled Students
It's [Ms.Mr. Professor Last Name] :) Our meeting ID is [Insert Meeting ID], and this week's password is [Insert Password]. See you soon!
SECTION 4: DAY-AFTER-CLASS
Day After Class Follow-Up: with No Shows
It's [Ms.Mr. Professor Last Name] with the online class "HEAL & COACH OTHER SURVIVORS". I had your seat reserved last week, but didn’t see you! Everything OK???!!
***DID YOU WANT ME TO RESERVE YOUR SEAT FOR THIS UPCOMING WEEK???
Day After Class Follow-Up: with Visitors
It's [Ms.Mr. Professor Last Name] :) It was wonderful having you in class [Student First Name], and I hope you enjoyed it, too! Let me know if you want to take next steps to enroll.
SECTION 5: ENROLLMENT LINK
Send whenever someone inquires about next steps to enroll
You've been pre-approved for either grant, so just pick the one that works best for you:
INSERT ONE OF YOUR ENROLLMENT PAGE LINKS
You have two different Enrollment Pages to choose from:
(to find your enrollment pages check your email for: "Your ARCS Web Pages"):
• Standard Enrollment Page (see an example) shows grant funding options
• CARC Enrollment Page (see an example) shows grant funding options + CARC info
(to find your enrollment pages check your email for: "Your ARCS Web Pages"):
• Standard Enrollment Page (see an example) shows grant funding options
• CARC Enrollment Page (see an example) shows grant funding options + CARC info
***GET BACK TO ME AFTER YOU COMPLETE THIS SO:
1. Admin can attach your Grant Funding,
2. I can reserve your seat in my class, and
3. I can get you into your first course ;)
SECTION 6: RESPONSES TO ENROLLMENT LINK
Possible Response 1: No Response
If you do not hear a response in 2-3 days, re-send this slightly more urgent enrollment message and link:
It's [Ms.Mr. Professor Last Name] :) Admin just contacted me about you because they're holding Grant Funding for you, and they need to know which Grant you want! You've been approved for either, so just pick the one that works best for you:
INSERT ONE OF YOUR ENROLLMENT PAGE LINKS
You have two different Enrollment Pages to choose from:
(to find your enrollment pages check your email for: "Your ARCS Web Pages"):
• Standard Enrollment Page (see an example) shows grant funding options
• CARC Enrollment Page (see an example) shows grant funding options + CARC info
(to find your enrollment pages check your email for: "Your ARCS Web Pages"):
• Standard Enrollment Page (see an example) shows grant funding options
• CARC Enrollment Page (see an example) shows grant funding options + CARC info
***LET ME KNOW ASAP AFTER YOU COMPLETE THIS SO:
1. Admin can attach your Grant Funding,
2. I can reserve your seat in my class, and
3. I can get you into your first course ;)
Possible Response 2: Not Interested
The student may actually wish to enroll, not realizing that they have options like a "Late Start Date".
We don't "twist anyone's arm" to enroll --- we don't have to --- but it's important to apprise students of all of their options.
Is it a matter of finances or timing? If so, you can choose a later start date and admin will hold your Grant Funding for you ;)
***LET ME KNOW IF YOU NEED A LATE START DATE.
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If Student Needs Late Start Date (or other custom enrollment)
Email f.gill@arcstofreedom.com a screenshot of Student's request for:
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If Student Confirms Not Interested
No worries. It's not for everyone! I wish you well in all of your endeavors, and keep my number handy in case you change your mind or know someone who could benefit from the program :) |
Possible Response 3: Questions
Click here for our About Us Video, Testimonial Videos, a tour of the ARCS Student Portal, a Free Online Lesson, FAQs and Grant Info here:
https://certification.arcstofreedom.com/about-ARCS-programs.html
***GET BACK TO ME AFTER YOU CHECK OUT ALL THIS INFO :)
SECTION 7: STUDENT ENROLLS
1. Confirm Enrollment
• You will receive email confirmation of Student's enrollment, the next day.
• Many Coaches ask newly enrolled students to text or email them a screenshot of their enrollment receipt, so the Coach can
pre-confirm Student's enrollment without waiting until the next day.
2. Only if New Student does not have an application on file, have them complete your Grant Application.
(to find your grant application, check your email for: "Your ARCS Web Pages")
The Grant Department need you to complete this application to attach your funding:
INSERT YOUR GRANT APPLICATION
***LET ME KNOW WHEN YOU'VE COMPLETED THIS, SO I CAN CONFIRM FOR YOU.
3. Send the ARCS Welcome Email to New Student:
Click here to see the approved Welcome Email
4. In addition to a Welcome Email, you can opt to also send a Welcome Text.
Only send a welcome text to new student if you have gotten permission to text them (see Section 1, above)
Welcome [Student First Name], I'm so happy you're joining our class :)
Click on this link to get started on your first course, whenever you're ready
(***READ THE INSTRUCTIONS VERY CAREFULLY)
https://certification.arcstofreedom.com/your-first-course.html
***See you in class!
5. Add New Student to your records:
• Add to your Student Spreadsheet.
See more about Student Spreadsheets in the section "Getting Organized"
• Create a Student Folder, for storing their workbook lessons