Collections: What do do if a Student fails to pay.

Please study all options on this page very carefully because it's very important to the overall "health" of the ARCS Program, to prevent Collections.
  1. When a Student is past-due, Coach will receive an email notification.

    • Coach should mark Student as "past-due" or "in collections" on their Student Spreadsheet or other documentation.

    • Coach is then responsible to contact their Student, to resolve the collections...

  2. Each Coach will develop their own style in how they contact students about collections, but it is important to make students aware that collections are serious and should be proactively avoided.

  3. Coach has several options regarding how they can contact a Student in collections (all options listed, below).
Suggested contact content will be presented in this format.

Collections "Nudge": Gentle Reminder

Suggested message to Student, which allows them to self-correct a past-due balance:
It's [Ms.Mr. Professor Last Name] :) Your tuition failed, and your Grant Funding has been flagged for review!
​
Click here to CREATE A LOGIN to your Student Account (using the email address you originally enrolled with) to update card info and resolve this:
https://addiction-recovery-counseling-services.mypaysimple.com/myaccount

***TEXT ME BACK WHEN YOU'VE TAKEN CARE OF THIS SO I CAN LET ADMIN KNOW AND GET YOU INTO CLASS!

Concern Check-In: for No-Show or No Communication

Sometimes, Students don't respond to our collections attempts because they are overwhelmed.
Remember, they don't know that they have the option to take a Leave of Absence (LOA), unless/until we inform them of this!

So, sometimes, it's appropriate to just "check in" to see if they are alright, and let them know it's OK to communicate with you about whatever difficulties they are facing.
It's [Ms.Mr. Professor Last Name] :) I reached out to you but didn't hear back... Are you OK??!!!
​
***PLEASE TEXT ME BACK BECAUSE I'M WORRIED ABOUT YOU!

Collections Remediation: to Prevent Chronic Collections

  1. Below, you will find two suggested messages, to prevent chronic collections.

    • One message is more "severe", and the other more "relaxed" -- up to Coach's style.

    • Both suggested messages provide Student with a link to the "Tuition Remediation Page"
    ​
  2. Text/Email Ms. Gill to let her know, if you send a Student to the "Tuition Remediation Page".
All Professors should become familiar with the "Tuition Remediation Page": 
​www.arcstofreedom.com/tuition-remediation-solutions.html
More severe:
  1. It's [Ms.Mr. Professor Last Name] :) Your tuition failed, and your Grant Funding has been suspended!
    ​
    I can't get you into class or your coursework until this is resolved and your funding is reinstated.

    Listen to the audio and follow the instructions here:
    www.arcstofreedom.com/tuition-remediation-solutions.html
    ​
    ***TEXT ME BACK TO CONFIRM THAT YOU'VE RECEIVED THESE MESSAGES.
    ​​
More relaxed:
  1. It's [Ms.Mr. Professor Last Name] :)
    Your tuition failed! 

    ​ARCS has a new collections procedure:

    Listen to the audio and follow the instructions here:
    www.arcstofreedom.com/tuition-remediation-solutions.html
    ​
    ***TEXT ME BACK WHEN YOU'VE COMPLETED THIS SO THAT I CAN GET YOU BACK IN TO OUR CLASSES AND YOUR COURSEWORK!

48-Hour Notice: for Chronic Collections

If your student is in "chronic collections" (more than 2 weeks), it's important to either get resolution or withdraw them.
We do not want them to continue getting charged if they are not attending your class and/or not paying (more than 2 weeks).
  1. Send your Student a "48-Hour Notice" (content, below).

  2. Email Ms. Gill to request either Leave of Absence (LOA) or withdrawal, on behalf of your student.
    ​
  3. Recommended Leave Times:

    • Standard: 30 days, max

    • Extended, due to enhanced hardship: 60 days, max

    • Admin will make exceptions based upon Coach recommendations.
It's [Ms.Mr. Professor Last Name] :) Admin sent me this message regarding your Student Account!

You will be formally withdrawn from the CARC Coaching Certification Program within 48 hours, unless you contact your Professor.
Once you are permanently withdrawn, you will not be eligible for Grant Funding in the future!

POSSIBLE SOLUTION: You can also take a Leave of Absence. During leave, your tuition stops, you don't attend classes and your don't access your coursework -- but your Grant Funding is held in reserve for your return.

***TEXT BACK TO LET YOUR PROFESSOR KNOW IF YOU WISH TO WITHDRAW OR TAKE A LEAVE OF ABSENCE.