Class Building - Contacting Applicants
When you order ARCS Marketing Services, ARCS Program Applications and Free-Class Registrations will arrive in your inbox.
This is the primary way that most Teachers build their classes.
ARCS Ad content may vary, but the basic premise will be to invite prospects to attend a free initial class. In addition to the coaching opportunity, some ads may also offer the opportunity for immediate income through the ARCS Referral Program.
This is the primary way that most Teachers build their classes.
ARCS Ad content may vary, but the basic premise will be to invite prospects to attend a free initial class. In addition to the coaching opportunity, some ads may also offer the opportunity for immediate income through the ARCS Referral Program.
SECTION 1: MAKING INITIAL CONTACT
1. Once your ARCS Web Pages are established and you decide upon Marketing Options, ARCS Program Applications will arrive in your email inbox.
Click here to see a Sample Application/Registration Form
2. Confirm that applicant has consented to receive texts.
Most Applicants consent to receive texts from ARCS because the application lists this as a requirement, however you must still confirm that each applicant has checked off this field.
- A check mark for consent will be listed as "1" in the "consent to text" field of any Application/Registration Form.
Click here to see a Sample Application/Registration Form
- Based upon Federal Law (FCC Regulations) you can only call or email an applicant, if they have not indicated consent to text on their application.
3. Make Initial Contact (usually by text):
Hi [Applicant First Name], my name is [Ms.Mr. Professor Last Name] and I'm a Professor with ARCS :) You registered for a Free Online Class to "HEAL & COACH OTHERS".
I have your seat reserved to drop by my online classroom on [Class Day(s)] ANYTIME BETWEEN [Class Hours, *TIME ZONE]
Check out my story and class details here:
INSERT YOUR PROFESSOR PAGE LINK
***TEXT BACK TO CONFIRM YOU'VE RECEIVED THESE MESSAGES. I look forward to meeting you :)
SPECIAL TIP
SET YOURSELF APART --- WAIT TO CONTACT APPLICANTS.
One of the biggest mistakes that I see new coaches make, in their understandable and laudable exuberance, is to reach out to applicants as soon as the application comes in.
Most of us have experienced filling out an online form and being besieged by calls or other correspondence, almost immediately thereafter. When we reach out to applicants too quickly, they do not perceive it as responsiveness. Instead, they start becoming defensive that we might just be trying to sell them something. And, if this defensiveness develops, it is "game over". It's almost like trying to reach out to someone who is triggered, as their past experiences are now being projected onto us.
It's very important to defy these negative expectations regarding initial contact.
I wait a week or two, before I reach out to my applicants.
*Read Ms. Gill's Tutorial on Class-Building
One of the biggest mistakes that I see new coaches make, in their understandable and laudable exuberance, is to reach out to applicants as soon as the application comes in.
Most of us have experienced filling out an online form and being besieged by calls or other correspondence, almost immediately thereafter. When we reach out to applicants too quickly, they do not perceive it as responsiveness. Instead, they start becoming defensive that we might just be trying to sell them something. And, if this defensiveness develops, it is "game over". It's almost like trying to reach out to someone who is triggered, as their past experiences are now being projected onto us.
It's very important to defy these negative expectations regarding initial contact.
I wait a week or two, before I reach out to my applicants.
*Read Ms. Gill's Tutorial on Class-Building
SECTION 2: DAY-BEFORE-CLASS
Day Before Class Reminders: for all Visitors
This reminder is very important because it gives visitors the opportunity to prepare for their Free Class.
It's [Ms.Mr. Professor Last Name] with a friendly reminder that you can drop by our online class "HEAL & COACH OTHER SURVIVORS" tomorrow, ANYTIME between [Class Hours and TIME ZONE].
1. Stay for as LITTLE or as LONG as you wish.
2. Make sure you convert my open classroom hours to YOUR TIME ZONE!
I'll text you all the info you'll need to get into our class tomorrow. See you then :)
***RSVP BECAUSE I HAVE YOUR SEAT RESERVED!
SECTION 3: DAY-OF-CLASS
Day of Class Info: for all Enrolled Students
It's [Ms.Mr. Professor Last Name] :) Our meeting ID is [Insert Meeting ID], and this week's password is [Insert Password]. See you soon!
Day of Class Info: for all Visitors
It's [Ms.Mr. Professor Last Name] :) My students and I are excited to welcome you in class, anytime [Class Day(s), Hours and TIME ZONE].
HERE'S HOW TO GET INTO MY CLASSROOM:
1. Go to https://zoom.us/ (or get Zoom Meeting Phone App)
2. Click on "Join a Meeting"
3. Enter our MEETING ID: INSERT MEETING ID
4. Enter your First Name
5. Enter this week's PASSWORD: INSERT PASSWORD
If you have any trouble accessing our classroom, call Zoom's 24-7 Help Line at (888) 799-9666. See you soon :)
***GET BACK TO ME - TO CONFIRM YOU'VE RECEIVED THIS INFO!
SPECIAL TIP
Many Teachers send an image for initial classroom instructions, followed by a request for confirmation of receipt.
Example:
Example:
***TEXT BACK TO CONFIRM YOU'VE RECEIVED THE IMAGE I JUST SENT :) |
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This tip was contributed by Ms. Whitaker --- Thank you Ms. Whitaker! Email your tips to f.gill@arcstofreedom.com |
SECTION 4: DAY-AFTER-CLASS
Day After Class Follow-Up: with Visitors
It's [Ms.Mr. Professor Last Name] :) It was wonderful having you in class [Student First Name], and I hope you enjoyed it, too! Let me know if you want to take next steps to enroll.
Day After Class Follow-Up: with No Shows
It's [Ms.Mr. Professor Last Name] with the online class "HEAL & COACH OTHER SURVIVORS". I had your seat reserved last week, but didn’t see you! Everything OK???!!
***DID YOU WANT ME TO RESERVE YOUR SEAT FOR THIS UPCOMING WEEK???
SPECIAL TIP
1. No-Shows will happen --- don't take it personally.
*Read Ms. Gill's Tutorial on Class-Building
2. Professors have different strategies for contacting No-Shows:
*Read Ms. Gill's Tutorial on Class-Building
2. Professors have different strategies for contacting No-Shows:
- Wait to contact them.
If someone doesn't show in her class this week, Ms. Gill waits until Class Day of next week to contact them.
After she sends Day-of-Class Info texts to all students and visitors (Section 3, above), she will send her no-shows from the previous week this message:
- Clarify their Application Status
Ms. Bradley contacts No-Shows to ask them directly about whether to keep their information on file. She reports that many people wish to keep their Application status "active", so they show up!
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This tip was contributed by Ms. Bradley --- Thank you Ms. Bradley! Email your tips to f.gill@arcstofreedom.com |
SECTION 5: ENROLLMENT LINK
Send whenever someone inquires about next steps to enroll
You've been pre-approved for either grant, so just pick the one that works best for you:
INSERT ONE OF YOUR ENROLLMENT PAGE LINKS
***GET BACK TO ME AFTER YOU COMPLETE THIS SO:
1. Admin can attach your Grant Funding,
2. I can reserve your seat in my class, and
3. I can get you into your first course ;)
SECTION 6: RESPONSES TO ENROLLMENT LINK
Possible Response 1: No Response
If you do not hear a response in 2-3 days, re-send this slightly more urgent enrollment message and link:
It's [Ms.Mr. Professor Last Name] :) Admin just contacted me about you because they're holding Grant Funding for you, and they need to know which Grant you want! You've been approved for either, so just pick the one that works best for you:
INSERT ONE OF YOUR ENROLLMENT PAGE LINKS
***LET ME KNOW ASAP AFTER YOU COMPLETE THIS SO:
1. Admin can attach your Grant Funding,
2. I can reserve your seat in my class, and
3. I can get you into your first course ;)
SPECIAL TIP
If someone doesn't respond to the enrollment link, Ms. Gill waits until Class Day of next week to contact them.
After she sends Day-of-Class Info texts to all students and visitors (Section 3, above), she will send this:
After she sends Day-of-Class Info texts to all students and visitors (Section 3, above), she will send this:
If they respond "Yes", she re-send the original Enrollment Link (Section 5, above).
Example:
Example:
Possible Response 2: Not Interested
The student may actually wish to enroll, not realizing that they have options like a "Late Start Date".
We don't "twist anyone's arm" to enroll --- we don't have to --- but it's important to apprise students of all of their options.
Is it a matter of finances or timing? If so, you can choose a later start date and admin will hold your Grant Funding for you ;)
***LET ME KNOW IF YOU NEED A LATE START DATE.
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If Student Needs Late Start Date (or other custom enrollment)
Email f.gill@arcstofreedom.com a screenshot of Student's request for:
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If Student Confirms Not Interested
No worries. It's not for everyone! I wish you well in all of your endeavors, and keep my number handy in case you change your mind or know someone who could benefit from the program :) |
Possible Response 3: Questions
It is highly recommended that you NOT get on the phone to answer applicants' questions.
*Read Ms. Gill's Tutorial on Class-Building
Click here for our About Us Video, Testimonial Videos, a tour of the ARCS Student Portal, a Free Online Lesson, FAQs and Grant Info here:
https://certification.arcstofreedom.com/about-ARCS-programs.html
***GET BACK TO ME AFTER YOU CHECK OUT ALL THIS INFO :)
SECTION 7: STUDENT ENROLLS
1. Confirm Enrollment
• You will receive email confirmation of Student's enrollment, the next day.
• Many Coaches ask newly enrolled students to text or email them a screenshot of their enrollment receipt, so the Coach can
pre-confirm Student's enrollment without waiting until the next day.
2. Only if New Student does not have an application on file, have them complete your Grant Application.
(to find your grant application, check your email for: "Your ARCS Web Pages")
The Grant Department need you to complete this application to attach your funding:
INSERT YOUR GRANT APPLICATION
***LET ME KNOW WHEN YOU'VE COMPLETED THIS, SO I CAN CONFIRM FOR YOU.
3. Send the ARCS Welcome Email to New Student:
Click here to see the approved Welcome Email
4. In addition to a Welcome Email, you can opt to also send a Welcome Text.
Only send a welcome text to new student if you have gotten permission to text them (see Section 1, above)
Welcome [Student First Name], I'm so happy you're joining our class :)
Click on this link to get started on your first course, whenever you're ready
https://students.arcstofreedom.com/new-student-portal-tutorials.html
***See you in class!
5. Add New Student to your records:
• Add to your Student Spreadsheet.
See more about Student Spreadsheets in the section "Getting Organized"
• Create a Student Folder, for storing their workbook lessons